Privacy Policy

Last Updated: November 18, 2025

Welcome to Sociafy – AI Social Media Automation Suite. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and platform tools (collectively, the “Service”). We deeply value your trust, and we are committed to ensuring your data remains private, secure, and used only in ways that enhance your experience. By using Sociafy, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

To deliver a seamless and powerful AI-driven social media management experience, we collect certain types of information.

  • Account Information: Name, email address, and login credentials when you create an account.
  • Social Media Tokens: Securely encrypted access tokens from platforms like Instagram, Twitter/X, TikTok, LinkedIn, and Facebook.
  • Usage Data: Activity logs, scheduling actions, posts created, caption inputs, and other interactions for analytics & service improvement.
  • Device & Technical Data: IP address, browser type, operating system, session duration, and device identifiers.
  • AI Interaction Data: Prompts, captions, content generation input, and chatbot conversation logs used solely to improve personalization.

2. How We Use Your Information

We use your data to improve your experience and provide the features that make Sociafy powerful. This includes:

  • Creating and managing your account.
  • Scheduling posts across connected social media platforms.
  • Generating captions, replies, and content using AI.
  • Improving AI accuracy and personalization through anonymized data.
  • Providing analytics, reports, and insights for your content.
  • Sending system notifications, billing messages, and important updates.
  • Enhancing platform security and preventing fraudulent activity.

3. How We Protect Your Data

Security is our highest priority. We use end-to-end encryption for social media tokens, secure HTTPS infrastructure, and industry-grade security measures. Your content and social media data are never shared, sold, or publicly exposed.

  • All tokens are encrypted using AES-256 encryption.
  • AI prompts and responses are anonymized and never linked to your identity.
  • No employees can access your connected accounts without explicit permission.
  • We never store your social media passwords.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, in order to operate the platform, we may share certain data with trusted third-party partners:

  • AI Service Providers (for generating captions, insights, and replies).
  • Payment Processors (Stripe, PayPal) for secure billing.
  • Analytics Tools used to monitor platform performance.

All third-party tools comply with strong privacy and GDPR standards. We only share the minimum required data.

5. Your Rights & Choices

Depending on your location, you have certain privacy rights:

  • Right to access your personal data
  • Right to edit or update your information
  • Right to delete your account and data permanently
  • Right to request a copy of your stored information
  • Right to opt-out of marketing emails

6. Cookies and Tracking Technologies

Sociafy uses cookies to improve the user experience, enhance security, remember preferences, and analyze performance. Cookies may include:

  • Session cookies
  • Analytics cookies
  • Preference settings
  • Security & authentication cookies

You can disable cookies in your browser settings, but some features may not function correctly.

7. AI-Generated Content

All captions, replies, trends, and analytics generated by our AI tools are created using your inputs but are not stored permanently. We may use anonymized data to enhance AI models, but we do not use your private content for any public dataset or training model.

8. Children's Privacy

Sociafy is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.

9. Data Retention

We retain user data only as long as necessary to provide the service. Upon account deletion, your data and social tokens are removed permanently from our systems within 24 to 72 hours.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or improvements in our platform. Any changes will be publicly posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or want to request data access or deletion, contact us at:

support@sociafy.com

© 2025 Sociafy. All rights reserved.